Ten things customer service reps wish they could say

Being a customer service representative has to be one of the most difficult jobs in the world, can you imagine putting up with rude and annoying customers all day, every day?

Not only are you chained to your desk, you spend your days on the phone taking complaints from people who blame you for their unexpected bill or crappy service. When the customers yell at you for whatever reason, you are expected to remain cheerful and solve their problems. Do you think customer service reps get annoyed, hell yeah!

Here are a few things customer service reps really wish they could actually say to bitchy customers.


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Top ten things customer service reps wish they could say to customers

1. Thank you for calling. Now get off my line so I can tell my co-workers what a moron you are.

2. Have a nice day… somewhere else!

3. Before you tell me what you think, first you should know I don’t care.

4. Thanks for your complaint. I will file it right between “Don’t give a flying f*ck”, and “sucks to be you”.

5. I would like to see things from your point of view but I can’t seem to get my head that far up my ass.

6. Hold the line, while I try to find someone who cares.

7. Where’s your off button?

8. The customer is always right? Sometimes the customer is just an asshole.

9. You go girl, and don’t come back!

10. Shhh, that’s the sound of nobody caring what you think.

Why customer service is a hard job

Customer service can be a challenging job for many different reasons. As a customer service representative, you will be dealing with a wide range of customer inquiries, difficult people, numerous complaints, which requires patience, good communication and problem solving skills.

Customer service representatives often face demanding and sometimes upset customers, requiring patience and empathy to address their needs effectively.

The job can entail long hours, hundreds of calls, and the need to adhere to company policies and procedures while being professional with difficult customers. Balancing these demands can make customer service a demanding and challenging role.

10 celebrities who worked in customer service before they were famous

Here are ten celebrities who worked in customer service before finding fame:

Madonna – Before become a world famous singer, Madonna was employed at a Dunkin’ Donuts store in New York City.

2. Jon Bon Jovi – The renowned musician and actor answered calls at a music recording studio and made Christmas decorations to earn money.

3. Jennifer Aniston – Before her breakthrough role on “Friends,” Jennifer Aniston was a telemarketer and also did some waitressing.

4. Eva Longoria – The “Desperate Housewives” actress had a less glamorous job before she found fame. She worked at a Wendy’s restaurant serving up fast food.

5. Naya Rivera – The actress who passed away in a boating accident worked at Hooters before she became a well known actress on “Glee.”

6. Nicki Minaj – The world famous singers was a waitress at Red Lobster before she could support herself as a singer.

7. Amy Adams – Before her acting career, Amy Adams worked at Hooters and also as a waitress at a dinner theater.

8. Megan Fox – The “Transformers” actress worked making smoothies and other customer services jobs before she found fame.

9. James Franco – The actor and filmmaker worked at McDonald’s as a teenager.

10. Rachel McAdams – Before landing acting roles and being coming a glamorous celebrity, , Rachel McAdams worked at McDonald’s for three years.

These individuals started in customer service roles and went on to achieve great success in the entertainment industry, which goes to show it’s not where you start but where you finish.

What I feel like at work
Funny customer service meme

More comebacks you might like

Rowan’s customer service job left her feeling frustrated

Rowan’s customer service job had always been demanding, dealing with a constant stream of rude and irate individuals had left her feeling drained and frustrated. Despite her best efforts to remain composed and professional, the relentless barrage of negativity took its toll.

As the day drew to a close, Rowan found herself longing for some respite from the difficult interactions she had faced. Upon returning home, Rowan sought solace in the company of her supportive family and friends. Their understanding and empathy provided a much-needed sense of comfort and reassurance.

Sharing her experiences with loved ones allowed Rowan to release the pent-up frustration and restore her emotional balance. Their encouragement and kind words served as a reminder of the value she brought to her role, helping her regain a sense of purpose and resilience as she prepared to face another day at work.

The Role of counselling and self care

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When you are dealing with difficult customers and you find it stressful, consider getting support from a professional. Talking to a counselor is a great way to work through a challenging situation, and help you find some strategies to work through the person’s behaviour.

Better Help is a great resource where you can talk to a counselor from the comfort of your own home. 

Taking care of your own needs isn’t selfish, and you will feel better in the long run.

Got any comments, questions or tips for dealing with difficult customers. Share them in the comments below.

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